In Summary:
- Access Lifts and Ramps is now operating as the Rochester division of Access Elevator
- The local team, service territory, and full product lineup are not changing
- Bruno and Stannah stairlifts, platform lifts, home elevators, ramps, and dumbwaiters all remain available
- Existing service agreements, warranties, and active projects continue without interruption
- Same phone number: 585.247.1210. Same people. New name.
Most people do not call Access Lifts and Ramps because they want a lift. They call because they or someone they care about is struggling with the stairs, or because staying in a home they love just got harder. That context matters to us, and it is exactly why we want to be direct with you about a change that is coming.
The name is changing. The team that has been helping Western New York families navigate those decisions is not.
Access Lifts and Ramps is now Access Elevator. For customers in Rochester, Buffalo, and the surrounding communities who have worked with us on a stairlift, a platform lift, an elevator, or anything in between, everything that made this team the right call is still in place.
What Is Actually Changing
Our name and our online presence are transitioning to the Access Elevator brand. When you search for us, you may start seeing Access Elevator Rochester Division in place of Access Lifts and Ramps. Our website, our Google Business Profile, and our directory listings will all update over the coming weeks. If you find us under the new name, you are in the right place.
What Is Not Changing
The people who know your home are staying. The team member who talked you through the difference between a Bruno and a Stannah, who measured your staircase, who showed up for the installation and came back when something needed attention, they are not going anywhere. We are still based in the same location, covering the same territory, with the same people answering the phone.
Our product lines are intact. Bruno and Stannah straight or curved stairlifts, vertical and inclined platform lifts, home elevators, and dumbwaiters are all available through the Access Elevator team. If we installed your stairlift or lift, we are still the team you call for service, adjustments, and maintenance.
All active projects, scheduled appointments, warranties, and service agreements carry forward exactly as written. Nothing on your end requires any action.
Why We Made This Change
Access Elevator has operated across several New York markets for years. For a long time, teams in different regions, including ours, operated under their own names. What this change reflects is that those teams have always been running the same product lines, the same install standards, and the same service commitments. One name brings that shared foundation into the open.
For customers, that means this local team now has deeper inventory access, a broader technical network, and the full backing of Cibes Symmetry, a global manufacturer of residential and commercial lift solutions operating in more than 70 countries. The people who show up at your door are the same. What they can draw on has grown.
When Does the Change Take Effect
The transition is already underway and will roll out across our website and online presence over the next several weeks. There is nothing you need to do. If you have a project in progress, a service call scheduled, or a stairlift that needs attention, contact us the same way you always have: 585.247.1210
Questions about the transition? Call us directly or reach out through the contact form at accesselevator.com. The local team responds.
No. The business is continuing under a new name: Access Elevator. The team, the service area, and every product we offer are still here. Nothing has closed and nothing is being handed off.
The same local team. Service calls, maintenance visits, battery replacements, and any adjustments for equipment we have already installed all continue through Access Elevator. If we put it in, we still stand behind it.
Yes. All existing warranties and service agreements remain fully in effect, honored by the same technicians who handled your original installation. Any paperwork with the Access Lifts and Ramps name on it continues to be valid. Call 585.247.1210 with questions about your specific coverage.
Yes. This is a name change, not a staffing change. The technicians, installation crews, and office staff who have served this region are all continuing as part of Access Elevator.
Yes. Bruno and Stannah stairlifts remain a core part of what we offer, alongside vertical platform lifts, inclined platform lifts, home elevators, accessibility ramps, and dumbwaiters. Nothing has been dropped from the lineup.
Call 585.247.1210. That number is not changing. You can also visit accesselevator.com and locate the Rochester Division, or submit a request through the contact form and someone from the local team will follow up directly.
The Decision You Made Was the Right One
Choosing a stairlift or a lift for someone you care about is not a purchase, it is a plan. A plan to stay in the house. To keep independence intact. To stop worrying every time someone heads for the stairs. That plan does not change because our name has.
The Rochester division of Access Elevator is the same local team that helped you build it, now with more support behind the work.
Ready to move forward on a project or have questions about the transition? Call 585.247.1210 or Schedule a Free Consultation with your local Rochester team today.
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